Pega Decisioning Training in Hyderabad
PegaHub's Pega Decisioning course teaches you the latest Pega Customer Decision Hub (CDH), the platform banks, insurers and telecom companies use to decide the next best offer for every customer. Classes are live in Ameerpet or online, with a complete CDH project and preparation for the Pega Certified Decisioning Consultant (PCDC) exam.
- Course fee
- ₹18,000no hidden charges
- Duration
- 3 monthsMonday to Friday
- Batches
- Before 10 AMor after 8:30 PM
- Certification
- PCDCmock tests included
Book a free demo class
Attend a live Decisioning class before you join. We'll call you with the next demo date.
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What is Pega Decisioning, and why learn it?
Pega Decisioning is the part of Pega that decides, in real time, which offer, message or action each customer should get next. It runs inside Pega Customer Decision Hub (CDH), and companies use it to make every customer interaction more relevant, whether it happens on a website, in a mobile app, in an email or with a call-centre agent.
Because it sits at the centre of marketing, retention and customer service, CDH is heavily used by banks, insurance companies and telecom providers. There are far fewer trained decisioning consultants than Pega developers, which is why it is one of the most valuable skills to add once you know the core platform. At PegaHub, a Pega training institute in Ameerpet, students usually take this course after Pega Developer training.
What you'll learn in this course
- Latest Pega Customer Decision Hub (CDH) setup and architecture
- Next-Best-Action Designer: actions, groups and treatments
- Engagement policies: eligibility, applicability and suitability
- Arbitration, prioritisation and contact policies
- Decision strategies, scorecards and segmentation
- Prediction Studio: adaptive and predictive models
- 1:1 Operations Manager, Scenario Planner and Value Finder
- A complete CDH project with inbound and outbound channels
Updated for the latest Customer Decision Hub
CDH has changed a lot in recent releases. Our syllabus covers the tools that decisioning teams use on live projects today.
Next-Best-Action Designer
Set up actions, treatments, engagement policies and arbitration the way current CDH projects are built.
Prediction Studio
Create, monitor and improve adaptive and predictive models that rank offers for each customer.
1:1 Operations Manager
How business teams request and release changes to offers and policies without waiting for developers.
Scenario Planner
Test the impact of a change on volumes and value before it goes live.
Value Finder
Find customers who are not getting any relevant action, and fix the gaps.
Customer Profile Designer
Manage the customer data that decisioning strategies and models rely on.
Pega Decisioning course syllabus
Five modules over 3 months, taught on a live Pega CDH environment, ending with a complete project and PCDC exam preparation. Syllabus last updated: September 2026.
Module 1Pega Customer Decision Hub overview
- What Pega CDH is and why companies use it
- Inbound vs outbound decisioning
- Real-time vs batch decisioning
- CDH architecture and components
- Customer Profile Designer and customer data
- Customer journeys in CDH
Module 2Next-Best-Action Designer
- NBA Designer interface and setup
- Actions, groups and treatments
- Engagement policies: eligibility, applicability, suitability
- Arbitration and prioritisation
- Channels: web, mobile, email and outbound
- Changes through 1:1 Operations Manager
Module 3Decision strategies and rules
- Building decision strategies
- Filters, scorecards and decision tables
- Strategy canvas and components
- Segmentation strategies
- Scenario Planner for what-if simulations
- Value Finder to spot customers with no actions
Module 4Prediction Studio and AI models
- Adaptive models in Prediction Studio
- Importing and configuring predictive models
- Model monitoring and performance
- Interaction history analysis
- Customer data integration
- AI-driven offer recommendations
Module 5Project and certification preparation
- End-to-end CDH project
- Project review and optimisation
- PCDC exam topics and pattern
- Mock tests and practice questions
- Resume tips for decisioning roles
- Interview questions for CDH positions
Pega Certified Decisioning Consultant (PCDC)
The Pega Certified Decisioning Consultant certification is for professionals who design and build Customer Decision Hub solutions. It shows you can apply Next-Best-Action Designer, build and tune decision strategies, and work with adaptive and predictive models.
The last module of this course is dedicated to PCDC preparation: exam topics, topic-wise mock tests and doubt sessions. Read more about all Pega certifications.
Your trainer: Lakshmi
Lakshmi has over 10 years of hands-on experience on Pega projects. Her classes are built around real project scenarios, so you learn why a decision strategy is designed a certain way, not just which button to click. Read more about PegaHub.
New to Pega? Decisioning builds on core Pega concepts, so we recommend starting with our Pega Developer training. Lakshmi can guide you on the right starting point during the free demo.
Pega Decisioning training fees, duration and batch timings
| Course fee | ₹18,000, no hidden charges |
|---|---|
| Duration | 3 months, Monday to Friday |
| Batch timings | Morning batch ends before 10 AM, evening batch starts after 8:30 PM |
| Mode | Classroom in Ameerpet, Hyderabad, or live online on GoTo Meeting (every session recorded) |
| Location | 1055, Kumar Basti, Aditya Enclave, Ameerpet, Hyderabad 500018. Get directions |
| Prerequisite | Pega basics at CSA level recommended |
| Certification | Pega Certified Decisioning Consultant (PCDC) preparation with mock tests |
| Placement support | Resume building, mock interviews and help applying to Pega CDH openings |
Compare all courses on the Pega courses page, or see our Pega Gen AI training.
What our Decisioning students say
Reviews from students who completed this course at PegaHub.
The training at PegaHub was transformative. Lakshmi's detailed approach and live project guidance made complex topics simple. Highly recommend it to anyone pursuing a career in Pega.
Joining PegaHub was the best decision for my career. The course was well structured and the trainer's expertise was evident. I cleared my Pega certification and landed a great job.
Pega Decisioning training FAQs
Questions students usually ask before joining. Still unsure? Call +91 93986 83614.
What is Pega Decisioning?
Pega Decisioning is the part of Pega used to decide, in real time, which offer, message or action each customer should get next. It runs inside Pega Customer Decision Hub (CDH) and is used heavily by banks, insurance companies and telecom providers for marketing, retention and customer service.
Does the course cover the latest Customer Decision Hub features?
Yes. Along with Next-Best-Action Designer and decision strategies, the course covers Prediction Studio, 1:1 Operations Manager, Scenario Planner, Value Finder and Customer Profile Designer, the tools used on current CDH projects.
What is the course fee?
The fee is ₹18,000 for the full 3-month course, including live classes, recordings of online sessions, the project, PCDC mock tests and interview preparation. There are no hidden charges.
How long is the course?
The course runs for 3 months, Monday to Friday. It covers Customer Decision Hub, Next-Best-Action Designer, decision strategies, adaptive analytics, a complete project and preparation for the Pega Certified Decisioning Consultant exam.
What are the batch timings?
There is a morning batch that ends before 10 AM and an evening batch that starts after 8:30 PM, Monday to Friday. You can join in our Ameerpet classroom or live online on GoTo Meeting, and every online session is recorded.
Do I need Pega CSA before joining Decisioning training?
Basic Pega knowledge at CSA level is strongly recommended, because CDH and Next-Best-Action Designer build on core Pega concepts. If you are new to Pega, start with our Pega Developer training first.
Which certification does this course prepare me for?
The course prepares you for the Pega Certified Decisioning Consultant (PCDC) exam, with topic-wise mock tests and doubt sessions before your exam date.
Which companies hire Pega Decisioning consultants?
Banks, insurance companies, telecom providers and large IT services companies that deliver Pega CDH projects. Trained decisioning consultants are fewer than Pega developers, which makes it a strong second skill.
How does placement support work?
After the course we help with resume building, mock interviews based on real CDH interview questions, and sharing Pega openings. How quickly you get placed depends on your preparation and the interviews you attend.
Start your decisioning career
Join a free demo class, meet the trainer and check the next batch date.
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